IT Services, System Integration & API Development in Santa Monica

What we do

United AI Marketing delivers full‑cycle IT services focused on practical outcomes: clean integrations, durable APIs, and measurable growth. We plan, build, and support cloud‑native and hybrid architectures that connect your tools and teams—so data flows, customers convert, and your ops scale.

• System Integration: CRM, ERP, CPQ, POS, contact center, marketing, analytics, and data warehouse.
• Custom API Development: REST/GraphQL, microservices, webhooks, secure gateways, and SDKs.
• Automation & Orchestration: event buses, queues, RPA, workflow engines, and AI agents.
• Data Integration: ETL/ELT, CDC, normalization, deduplication, and master data management.
• AI‑Driven Operations: AI CRM, voice/chat bots, lead scoring, conversation intelligence.

Platforms and tools we integrate

We are vendor‑neutral and integrate best‑in‑class platforms your teams already use.

• CRM/CS: Salesforce, HubSpot, Zoho, Pipedrive, Zendesk, Freshdesk, ServiceNow.
• Commerce & Payments: Shopify, WooCommerce, BigCommerce, Magento, Stripe, Braintree, PayPal, Adyen.
• ERP/Finance: NetSuite, SAP, Microsoft Dynamics 365, QuickBooks, Xero.
• Comms & Contact Center: Twilio, Five9, Aircall, RingCentral, Zoom, Slack, Microsoft Teams.
• Cloud & Data: AWS, Azure, Google Cloud, Snowflake, BigQuery, Redshift, Kafka.
• Ads & Local: Google Ads, Local Services Ads, GMB, Meta, Yelp, TikTok.

API development, the right way

We design APIs around your business events, not just endpoints. Expect:

• Clear contracts: OpenAPI/Swagger specs, versioning, and deprecation policy.
• Security first: OAuth 2.0/OIDC, JWT, mTLS, IP whitelisting, WAF, rate‑limiting.
• Performance: caching, async workers, pagination, and streaming where it matters.
• Observability: structured logging, metrics, tracing, and alerting.
• Docs your team will love: developer portals, examples, and SDKs.

Security and compliance

Security is embedded throughout delivery—threat modeling, secure SDLC, code review, and pen‑test support. We build with privacy and compliance in mind (SOC 2 principles, GDPR guidance, HIPAA‑ready for PHI workflows, PCI DSS considerations for payment data). We harden secrets, isolate workloads, and enforce least‑privilege across environments.

Our process

• Discover: stakeholder interviews, system inventory, data map, and KPI alignment.
• Design: architecture blueprint, sequencing plan, risk register, and acceptance criteria.
• Build: iterative sprints, code reviews, and CI/CD with automated tests.
• Integrate: sandbox to staging to production with feature flags and rollback plans.
• QA & Security: unit, integration, E2E, load testing, and security scanning.
• Launch: cutover checklist, hypercare, and knowledge transfer.
• Operate & Optimize: SLAs, monitoring, and continuous improvement.

Typical first milestone (MVP integration or API) ships in 2–4 weeks depending on scope and vendor constraints.

Toolbox and stack

We use the right tool for the job: Node.js, Python, .NET, Java, Go; Postgres, MySQL, SQL Server; Redis, Kafka, SQS; Docker, Kubernetes; Kong/Apigee/Gateway; Terraform; GitHub Actions, GitLab CI; OpenAI, AWS Bedrock, Vertex AI for AI workloads, and our proprietary AI CRM for sales automation.

Business outcomes we target

• Speed to lead: sub‑60‑second routing from ads/GMB/Yelp to sales and call center.
• Single source of truth: real‑time sync between CRM, ERP, and commerce.
• Reduced manual work: 30–70% fewer repetitive tasks via automation.
• Higher conversion: AI‑assisted follow‑ups, conversation intelligence, and next‑best actions.
• Reliable reporting: clean data models and trusted dashboards.

Industries we serve

We support ecommerce, healthcare, real estate, logistics, manufacturing, fintech, professional services, education, and hospitality—local to Santa Monica and across the U.S., Europe, and beyond.

Local expertise, global reach

Based in Santa Monica and serving Greater Los Angeles—Venice, Marina del Rey, Culver City, West LA, Beverly Hills, Hollywood, Pasadena, Glendale, Burbank—as well as major hubs like San Francisco, Seattle, Austin, Chicago, New York, Miami, and international clients in London, Berlin, Paris, Dubai, Toronto, and Sydney.

Why United AI Marketing

• 20+ years of family‑built engineering, marketing, and automation expertise.
• AI‑powered CRM, sales, and contact center automation tightly integrated with your stack.
• Vendor‑agnostic, architecture‑first approach focused on uptime, scale, and maintainability.
• Transparent pricing, detailed SOWs, and outcomes tied to your KPIs.
• Responsive support with clear SLAs and proactive monitoring.

Engagement options

• Discovery & Architecture: fixed‑fee blueprint and roadmap.
• Integration Project: scoped deliverables with milestones and acceptance tests.
• Managed Services: ongoing devops, monitoring, and enhancements.
• Co‑build with Your Team: staff augmentation and enablement.

Get a free 30‑minute consultation to review your systems and receive a prioritized integration plan, timeline, and estimate.

Common integration scenarios we implement

• Salesforce/HubSpot ↔ Shopify/BigCommerce ↔ NetSuite/Dynamics for real‑time order, inventory, and customer sync.
• Lead capture from Google Ads, Local Services Ads, GMB, and Yelp into AI CRM with instant call/text follow‑up.
• Contact center automation with Twilio/Five9, AI voice/chat bots, and conversation analytics.
• Data warehouse pipelines into Snowflake/BigQuery with dedupe and identity resolution.
• Custom partner and marketplace APIs with OAuth, rate‑limits, and analytics.

What to expect next

1) Share your goals and system list. 2) We map dependencies and risks. 3) You receive a clear plan with a build sequence, integration patterns, and SLA recommendations. 4) We deliver your first milestone in weeks—not months.

Ready to unify your stack and ship faster? Contact United AI Marketing to start your Santa Monica integration and API project today.