IT Services in Ontario — System Integration & API Development

Why Ontario Companies Choose United AI Marketing

United AI Marketing blends deep software engineering with growth-focused marketing and automation. We do more than connect systems—we build reliable, secure, and scalable foundations that accelerate sales, improve support, and reduce operational friction.

• 20+ years of family-led engineering excellence and delivery across North America and Europe
• End-to-end: discovery, architecture, development, testing, deployment, and managed support
• Security-first: encryption in transit/at rest, role-based access, audit logging, and SSO
• Compliance-aware: PIPEDA-ready practices with GDPR and SOC 2–aligned controls
• Performance at scale: resilient patterns, message queues, and autoscaling architectures
• Documentation, training, and SLAs for long-term maintainability and ROI

System Integration Services

We align your applications and data so every customer interaction, sale, and support request is captured and acted on instantly. Our team handles complex topologies—cloud, on-premises, and hybrid—and designs integrations that are robust, observable, and easy to evolve.

• CRM and ERP integration: Salesforce, HubSpot, Zoho, Microsoft Dynamics, NetSuite, and our AI-powered CRM
• Contact center and telephony: Twilio, Five9, Genesys, custom IVR, voice bots, and intelligent routing
• Marketing and analytics: GA4, Google Ads, Meta, LinkedIn, Local Services, GMB/GBP, and attribution
• eCommerce and payments: Shopify, WooCommerce, Stripe, PayPal, marketplaces, and catalogs
• Data pipelines and warehousing: ETL/ELT to BigQuery, Snowflake, Redshift, and Lakehouse patterns
• Legacy modernization: SOAP-to-REST, EDI, XML/CSV ingestion, and mainline refactoring
• Cloud and hybrid: AWS, Azure, GCP, on-prem connectors, VPN/PrivateLink, and microservices
• Event-driven patterns: Kafka, RabbitMQ, SNS/SQS, webhooks, and change data capture

API Development & Management

We design APIs that are easy for developers to adopt and safe for your business to scale. Whether you need a private service mesh, partner APIs, or a public developer program, we handle the full lifecycle from design to monitoring.

• API styles: REST, GraphQL, gRPC, and streaming APIs
• Spec-first design: OpenAPI/Swagger, GraphQL SDL, schema governance, and versioning
• Security: OAuth 2.0, OIDC, SAML, JWT, HMAC, mTLS, and IP allowlists
• Traffic controls: rate limiting, quotas, retries, circuit breakers, and backoff
• Observability: tracing, structured logging, and metrics with dashboards and alerts
• Platforms: Kong, Apigee, AWS API Gateway, Azure API Management
• Developer experience: docs, SDKs, Postman collections, sandboxes, and onboarding flows

AI-Powered Automation

Turn integrations into intelligence. We embed AI to automate tasks, route conversations, and personalize journeys across sales, service, and marketing.

• Voice and chat bots for lead capture, qualification, and self-service
• AI-enhanced CRM for prioritization, data enrichment, and next-best actions
• Sales automation: lead-to-account matching, SLA timers, sequences, and reporting
• Contact center automation: IVR, transcriptions, summaries, and auto-ticketing
• Workflow orchestration across CRMs, support desks, billing, and logistics

Our proprietary AI CRM and call center automation layer integrates seamlessly with your stack to reduce manual work and speed up revenue cycles.

Delivery Approach

We follow a proven delivery framework that lowers risk and maximizes adoption.

• Discovery and assessment: business goals, systems inventory, data mapping, and risks
• Solution architecture: integration patterns, security model, and scalability plan
• Prototype and validation: de-risk critical paths with quick, testable iterations
• Implementation: API builds, connectors, data pipelines, and automation rules
• Quality and security: unit, integration, performance, and penetration testing
• UAT and training: stakeholder sign-off, admin enablement, and playbooks
• Cutover and hypercare: monitored go-live with rollback plans and rapid fixes
• Managed services: SLAs, monitoring, CI/CD, and continuous optimization

DevOps is built-in: Infrastructure as Code, automated testing, blue-green deployments, and observability through Grafana, Prometheus, and Datadog.

Security & Compliance

Protecting data is non-negotiable. We implement least-privilege access, secrets management, and robust encryption while aligning with regulatory expectations.

• Encryption at rest and in transit, tokenization, and key rotation
• Identity and access: SSO, RBAC, SCIM, and conditional access controls
• Secrets management: HashiCorp Vault, AWS KMS, Azure Key Vault
• Data governance: lineage, retention policies, consent tracking, and auditing
• Resilience: backups, disaster recovery, and high availability architectures

Technology Stack

We choose tools that fit your goals and budget, prioritizing maintainability and performance.

• Languages and frameworks: Node.js, TypeScript, Python, .NET, Java, Go
• Cloud and infra: AWS, Azure, GCP, Docker, Kubernetes, Terraform
• Datastores: PostgreSQL, MySQL, SQL Server, MongoDB, Redis, Elasticsearch
• Integration platforms: MuleSoft, Boomi, Make.com, Zapier, n8n, Apache Camel
• Messaging and streaming: Kafka, RabbitMQ, Redis Streams
• CI/CD: GitHub Actions, GitLab CI, Azure DevOps, Argo CD

Industries We Serve

Our team supports startups, SMBs, and enterprises with domain-aware integrations that respect your processes and compliance needs.

• Professional services and B2B SaaS
• Healthcare and clinics (with privacy-first design and strict access controls)
• Real estate and property management
• Financial services and fintech
• Retail, eCommerce, and marketplaces
• Manufacturing, logistics, and field services
• Education, nonprofits, and public sector programs
• Home services and local trades

Ontario Coverage

We serve clients across Ontario, including Toronto, Ottawa, Mississauga, Brampton, Hamilton, London, Kitchener, Waterloo, Markham, Vaughan, Richmond Hill, Oakville, Burlington, Guelph, Whitby, Oshawa, Pickering, Ajax, Windsor, Kingston, Barrie, St. Catharines, Niagara Falls, Peterborough, and Sudbury. Remote-first delivery with onsite workshops available when needed.

Measurable Outcomes

Our projects focus on outcomes, not just outputs.

• Faster integrations and time-to-value with clear milestones and KPIs
• Lower manual work via automation and clean data flows
• Shorter lead response times and improved conversion rates
• Greater data accuracy and unified reporting across teams
• Improved reliability, observability, and uptime

Get Your Integration Roadmap

Ready to connect your stack and accelerate growth? United AI Marketing can assess your current systems, prioritize high-impact integrations, and deliver a pragmatic plan that fits your budget and timeline.

Contact us to schedule a free consultation and see how our Ontario IT services, system integration expertise, and API development can streamline operations and unlock new revenue.

United AI Marketing — building smart, automated solutions that scale your business.