IT Services, System Integration & API Development in Burbank

Why Burbank Businesses Choose United AI Marketing

From studios and post-production houses to growing eCommerce and healthcare providers, Burbank organizations rely on seamless systems to move fast without breaking things. We specialize in IT services, system integration, and API development that unify data, automate workflows, and enable secure, scalable growth. With 20+ years of family-founded engineering and marketing expertise, our team delivers solutions that are technically sound and commercially effective.

• End-to-end ownership: discovery, architecture, build, QA, launch, and support
• Secure-by-design: encryption, SSO, least privilege, and compliance baked in
• Low-latency, scalable integrations built for peak loads and real-time analytics
• Transparent pricing, rapid PoCs, and clear delivery milestones
• KPIs that matter: lead-to-cash speed, data accuracy, and support efficiency

Core Capabilities

• System Integration: Connect CRM, ERP, eCommerce, finance, contact center, and data platforms with reliable, observable pipelines. We handle legacy systems, modern SaaS, and hybrid cloud.
• API Development: Design and build REST, GraphQL, and gRPC services with strong contracts, versioning, idempotency, pagination, rate limiting, and webhooks. OAuth2, JWT, SAML SSO and robust RBAC included.
• Data & ETL Pipelines: Stream and batch processing with message queues and event-driven patterns. Normalize schemas, deduplicate records, and publish to data warehouses and lakes for BI.
• Contact Center & Communications: Power voice and chat with programmable communications, smart IVR, sentiment-aware routing, call summaries, QA scoring, and CRM sync.
• AI & Automation: Integrate LLMs, classification models, and RPA bots to enrich data, automate tickets, and accelerate sales workflows—backed by guardrails and human-in-the-loop.
• Cloud & DevOps: Deploy on AWS, Azure, or GCP with containerization, infrastructure-as-code, CI/CD pipelines, blue/green or canary releases, and full observability.

Common Integrations We Build

• CRM: Salesforce, HubSpot, Microsoft Dynamics 365, our AI-enabled CRM
• ERP/Finance: NetSuite, QuickBooks, SAP, Sage, Xero
• Commerce: Shopify, BigCommerce, WooCommerce, custom storefronts
• Payments: Stripe, PayPal, Adyen; automated reconciliation to ERP and bank feeds
• Support/ITSM: ServiceNow, Zendesk, Jira Service Management
• Collaboration & Comms: Slack, Microsoft Teams, Zoom, Twilio, Vonage
• Marketing & AdTech: Google Ads, Google Business Profile (GMB), Meta, Yelp, Local Services Ads
• Data Stores: PostgreSQL, MySQL, SQL Server, MongoDB, Redis, Elasticsearch
• Data Movement: Kafka, RabbitMQ, webhooks, SFTP for secure file exchanges

Architecture Approach That Scales

We favor loosely coupled, event-driven designs that make change safe and fast. An API gateway front doors your services, a message bus handles spikes, and a schema registry keeps payloads consistent. We standardize logging, tracing, and metrics (e.g., OpenTelemetry) so you can pinpoint issues in minutes, not days.

For media and entertainment teams in Burbank, we optimize for high-throughput asset metadata sync, production scheduling, and low-latency review workflows. For service organizations, we streamline lead capture, quoting, scheduling, and invoicing across your stack.

Security & Compliance by Default

Our integrations adhere to OWASP best practices and use encryption in transit and at rest, secrets management, and zero-trust access. We support SSO (SAML/OAuth2), role-based permissions, audit trails, and secure key rotation. Compliance readiness includes HIPAA, SOC 2, GDPR, and CCPA, with data residency and retention policies configured to your requirements.

Delivery Process

• Discovery & Assessment: Stakeholder interviews, system inventory, data mapping, and KPI goals
• Architecture Blueprint: Integration patterns, API specs, security controls, delivery plan
• Proof of Concept (2–4 weeks): Validate critical paths, de-risk integrations, confirm ROI
• Build & QA: Automated tests, performance checks, and contract testing to prevent regressions
• UAT & Launch: User validation, cutover planning, and rollback strategies
• Documentation & Training: Playbooks, runbooks, and handoff sessions for your team
• Monitoring & Support: Dashboards, alerts, SLOs/SLAs, and 24/7 incident response options

Results You Can Expect

• 30–60% reduction in manual work and data entry
• Faster lead-to-cash cycles with fewer handoffs
• Higher data accuracy and fewer order/support errors
• Shorter response times in sales and support operations
• Lower total cost of ownership for your integration layer

We measure success through clear KPIs: API error rate, sync latency, data completeness, SLA adherence, and business outcomes such as revenue lift and churn reduction.

Use Cases Across Industries

• Media & Entertainment: Sync production schedules, timecards, and asset metadata between studio tools, DAM, and finance; automate clearance and approvals.
• eCommerce & Retail: Real-time inventory, order, and refund sync across Shopify/BigCommerce, WMS/3PL, and ERP; fraud signals integrated at checkout.
• Healthcare & Wellness: HIPAA-aligned patient intake, scheduling, billing, and secure document exchange; call center routing with PHI safeguards.
• Professional Services: Lead capture to project setup, time tracking, invoicing, and collections; utilization dashboards fed by unified data.
• Field Services & Logistics: Dispatch automation, route optimization, signature capture, and ERP reconciliation.

Tech Stack Highlights

We build with Python, Node.js/TypeScript, Go, and Java; frameworks like FastAPI, Express, NestJS, Spring Boot; and containers with Docker and Kubernetes. Infrastructure is managed via Terraform and secure pipelines. We support REST/GraphQL/gRPC, webhooks, and streaming, and we design for retries, backoff, deduplication, and exactly-once semantics where feasible.

When suitable, we can orchestrate with iPaaS platforms (MuleSoft, Boomi, Make, n8n, Zapier) while keeping critical paths on custom, testable services. This hybrid approach balances speed with robustness and cost.

Our Proprietary Enhancements

Leverage our AI-enabled CRM, contact center, and sales automations to accelerate adoption and insight. Enrich leads, auto-route tickets, summarize calls, tag intents, and feed outcomes back into your data warehouse for continuous optimization. We can integrate these modules into your existing stack or deploy them as standalone components.

Service-Level Options

Choose coverage that matches your risk profile: business hours with next-business-day response, extended hours, or 24/7 with defined SLAs. We implement change management, semantic versioning, backward-compatible migrations, and maintenance windows that respect your peak periods.

Engagement Models & Pricing

Start with a fixed-price discovery and blueprint, proceed with a fixed-bid milestone plan or a flexible retainer for ongoing integration needs. Our proposals include timelines, staffing, acceptance criteria, and measurable success metrics. We prioritize quick wins and a sustainable total cost of ownership.

Where We Operate

Headquartered in Burbank and serving the Greater Los Angeles area—Glendale, Pasadena, Hollywood, Santa Monica, and Orange County—we also partner with clients across the U.S. (San Diego, San Francisco, New York, Miami, Austin, Dallas, Houston, Chicago, Seattle, Boston, Denver, Phoenix) and worldwide (London, Berlin, Paris, Toronto).

Get Your Free Architecture Assessment

Unlock a clear integration roadmap with risks, costs, and ROI quantified. We will review your systems, identify quick wins, propose a scalable architecture, and outline a PoC you can ship within weeks. Ready to connect your stack and grow with confidence?

• Book a consultation and requirements review
• Receive a tailored blueprint and delivery plan
• Kick off a PoC to validate value fast

United AI Marketing is your partner for dependable IT services, system integration, and API development in Burbank—built for speed, security, and scale.